A STUDY ON INTERNET BANKING AND COST REDUCTION IN TRANSACTIONS WITH REFERENCE TO AXIS BANK

Abstract

This research examines the ways in which Axis Bank has benefited from online banking, both in terms of convenience for clients and cost savings for the institution. Customers save time and energy by not having to visit branches as frequently due to the widespread availability of digital services. Online money transfers, bill payments, and account management have greatly reduced processing times and administrative expenses. Customers love it when they can access their money whenever they want, without any hassle or waiting in line. Reduced paperwork, streamlined procedures, and human error all work to the bank's advantage. The number of transactions has increased dramatically since online banking gained popularity, demonstrating its usefulness. Cybersecurity threats and uneven access to digital resources are still recognized in the report. Internet banking always finds methods to save money and increase operational efficiency for everyone, so it offers ways to make it more secure and to bridge the digital gap.